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Mi'kmaw Kina'matnewey

Multimedia Support Coordinator

Atlantic Canada First Nations Help Desk – Membertou, Nova Scotia
Department Atlantic Canada First Nations Help Desk
Employment Type Full-Time
Minimum Experience Experienced

Job Description


Multimedia Support Coordinator


Division: Atlantic Canada’s First Nation Help Desk

Location: Head office is Membertou, Nova Scotia; Remote work may be possible for candidates living in the Atlantic Provinces.

Language: English Required, Mi’kmaw, Maliseet or Innu would be an asset.

Preference will be given to candidates who are First Nations.


Immediate Supervisor: Director, Atlantic Canada’s First Nation Help Desk


Created:      July 2019


Client Service Results:


The multimedia support coordinator is responsible for training and providing professional development related to multimedia learning in the schools.  Under the direction of the Systems Analyst, the incumbent will also take the lead on the First Nation Help and Mi’kmaw Kina’matnewey web page refreshes, including internal web pages, video and audio content, and e-books.  The Multimedia Support Coordinator will be an active member of the app development team.


Summary of Duties:


Activities will include, but not be limited to:


  • Teach teachers and students leading edge usage of graphics, video, and audio software


  • Archive audio-video content to ensure continuing accessibility


  • Under the direction of the Systems Analyst, lead the Help Desk and MK web sites refresh and maintain web pages


  • Specify equipment configurations for various age appropriate multimedia learning opportunities

  • Assist in the development and publication of iBooks and eBook equivalents


  • Ensure that all language apps, books, and resources developed to support Mi’kmaw, Maliseet, or Innu languages have functional web alternatives on the internet.


  • Participate with the App Development team to support the production of apps designed to support Mi’kmaw, Maliseet, and Innu language retention.


As a member of the Help Desk team, the successful candidate will also support:


  • videoconferencing - setting up equipment, scheduling and monitoring multi-point conferences, meeting rooms, and supporting web-based participants


  • Video and audio production and editing


  • content filtering – be able to modify Open DNS subnets to enable or disable access to various sites


  • 3D printing training and support


  • Assist in administering WiFi and device management in the schools


  • Control licensing for MS Office, Adobe Creative Cloud, Smart Notebook, and other software licenses


Additional duties will include:


  • Working with the Technology Coordinator to:

  • Maintain a list of equipment in the schools and identify needs

  • Assist communities and provide redundancy for G-Suite administration

  • Help communities to work with implementing technology in schools and help them determine whether they are at the “bronze, silver, gold, or platinum” level of technology implementation




  • Minimum of three (3) years related experience with industry certification 

(e.g. Cisco certification) is a plus.  Candidates with a College or University diploma or degree in a speciality area such as software development, IT, computer science, graphic design will be considered.

  • Ability to write  HTML5, CSS3, JQuery/Javascript, Responsive Design and modern CMS (Wordpress)



  • Excellent visual communication skills to present ideas and information in a multimedia context combined with excellent IT and coding/programming skills:  Experience working in XCode (Swift), Android Studio (Java or Kotlin) and Unity (C# or Python) an asset

  • Proven competence in design and image manipulation software

  • Teamwork skills because most projects require input from individuals with different roles

  • Accuracy and attention to detail

  • Ability to diagnose and resolve basic technical issues

  • Exceptional creative flair and an innovative approach to all design projects

  • Self-development skills to keep-up-to-date with fast-changing trends 

  • Excellent organisational, time and project management skills

  • Professional approach to time, costs and deadlines.

  • Critical thinking, decision making and problem solving skills




  • Tech savvy with working knowledge of multimedia

  • An understanding of the latest trends and their roles

  • Good understanding of computer systems, mobile devices and other tech products

  • Organizational structure of various government and First Nation organizations

  • Knowledge of (and love of) Mi’kmaw, Maliseet, or Innu language, culture, and customs is a plus.


Personal Suitability:


  • Reliable

  • Cooperative

  • Discrete

  • Effective team player

  • Self starter

  • Ability to accept and execute directions effectively

  • Ability to work with minimal supervision

  • Ability to travel to communities to support their work will be required.

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  • Location
    Membertou, Nova Scotia
  • Department
    Atlantic Canada First Nations Help Desk
  • Employment Type
  • Minimum Experience
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