Division: Atlantic Canada’s First Nation Help Desk
Location: Head office is Membertou, Nova Scotia; Remote work may be possible for candidates living in the Atlantic Provinces.
Language: English Required, Mi’kmaw, Maliseet or Innu would be an asset.
Preference will be given to candidates who are First Nations.
Immediate Supervisor: Director, Atlantic Canada’s First Nation Help Desk
Created: July 2019
Client Service Results:
The multimedia support coordinator is responsible for training and providing professional development related to multimedia learning in the schools. Under the direction of the Systems Analyst, the incumbent will also take the lead on the First Nation Help and Mi’kmaw Kina’matnewey web page refreshes, including internal web pages, video and audio content, and e-books. The Multimedia Support Coordinator will be an active member of the app development team.
Summary of Duties:
Activities will include, but not be limited to:
Teach teachers and students leading edge usage of graphics, video, and audio software
Archive audio-video content to ensure continuing accessibility
Under the direction of the Systems Analyst, lead the Help Desk and MK web sites refresh and maintain web pages
Specify equipment configurations for various age appropriate multimedia learning opportunities
Assist in the development and publication of iBooks and eBook equivalents
Ensure that all language apps, books, and resources developed to support Mi’kmaw, Maliseet, or Innu languages have functional web alternatives on the internet.
Participate with the App Development team to support the production of apps designed to support Mi’kmaw, Maliseet, and Innu language retention.
As a member of the Help Desk team, the successful candidate will also support:
videoconferencing - setting up equipment, scheduling and monitoring multi-point conferences, meeting rooms, and supporting web-based participants
Video and audio production and editing
content filtering – be able to modify Open DNS subnets to enable or disable access to various sites
3D printing training and support
Assist in administering WiFi and device management in the schools
Control licensing for MS Office, Adobe Creative Cloud, Smart Notebook, and other software licenses
Additional duties will include:
Working with the Technology Coordinator to:
Maintain a list of equipment in the schools and identify needs
Assist communities and provide redundancy for G-Suite administration
Help communities to work with implementing technology in schools and help them determine whether they are at the “bronze, silver, gold, or platinum” level of technology implementation
Minimum of three (3) years related experience with industry certification
(e.g. Cisco certification) is a plus. Candidates with a College or University diploma or degree in a speciality area such as software development, IT, computer science, graphic design will be considered.
Excellent visual communication skills to present ideas and information in a multimedia context combined with excellent IT and coding/programming skills: Experience working in XCode (Swift), Android Studio (Java or Kotlin) and Unity (C# or Python) an asset
Proven competence in design and image manipulation software
Teamwork skills because most projects require input from individuals with different roles
Accuracy and attention to detail
Ability to diagnose and resolve basic technical issues
Exceptional creative flair and an innovative approach to all design projects
Self-development skills to keep-up-to-date with fast-changing trends
Excellent organisational, time and project management skills
Professional approach to time, costs and deadlines.
Critical thinking, decision making and problem solving skills
Tech savvy with working knowledge of multimedia
An understanding of the latest trends and their roles
Good understanding of computer systems, mobile devices and other tech products
Organizational structure of various government and First Nation organizations
Knowledge of (and love of) Mi’kmaw, Maliseet, or Innu language, culture, and customs is a plus.
Effective team player
Ability to accept and execute directions effectively
Ability to work with minimal supervision
Ability to travel to communities to support their work will be required.